You Know Your Customers Inside Out. Now Make Every Conversation Drive Outcomes.
AI is handling more of the technical heavy lifting every day. The Customer Success professionals who thrive in that world won't be the ones who know the product best. They'll be the ones who can connect it to what a real customer, in a real business, actually needs to achieve.
That's a human skill. And it's learnable.
The Technical Storytelling program gives you the frameworks, the confidence and the personal coaching to become that Customer Success professional. The one who drives adoption, retains accounts and turns customers into advocates.
Perfect for people with a personal readiness budget from their company.
The World Is Changing. The Best CS Professionals Already Know It.
You customer can use AI to evaluate your product's performance, benchmark it against alternatives and generate their own renewal objections before your QBR even starts. Showing up with a slide deck full of usage stats isn't enough anymore.
What retains accounts is the Customer Success professional who can read the room. Who can translate product capability into a story that makes an executive sponsor lean forward. Who can handle a difficult renewal conversation without losing the thread. Who can make their customers feel so understood that leaving isn't a consideration.
The technical bar is being raised by AI. The human bar is what separates the best from everyone else.
Enroll Now - £830 + VAT
Sound Familiar?
"I have great relationships with my customers. But I struggle to drive the conversations that lead to expansion."
"AI can analyse our product usage, write the QBR summary and flag the churn risks before I even pick up the phone. The one thing it can't do is make a real customer feel genuinely understood. That's the skill I need."
"I'm aligned to the account. The top Customer Success professionals grow it. I want to close that gap."
"I want to walk into any customer meeting, with any audience, and know exactly how to land the right message."
If any of these resonate, this program was built for you.
What You'll Get
Technical Storytelling - Full Video on Demand Program
Self-paced access to the complete Technical Storytelling curriculum. The same frameworks, tools and exercises used in programs delivered to Customer Success teams at Microsoft, Unily and BMC, now available for you to work through at your own pace, in your own time.
Lifetime access. Rewatch modules before a high-stakes QBR or renewal conversation and refresh your skills whenever you need to.
You'll learn how to:
- Frame customer conversations around business outcomes, not product features
- Build compelling QBR narratives that demonstrate value and drive action
- Present renewal and expansion conversations in a way that feels natural, not transactional
- Handle difficult stakeholder conversations and executive escalations with composure
- Make every customer interaction reinforce why they made the right choice, every time
2 x 1-Hour 1:1 Coaching Sessions with Ben
This is where the program becomes personal.
Two private coaching sessions with Ben, tailored entirely to you, your accounts, your customers and your specific challenges. Not a group webinar. Not a generic Q&A. A focused conversation about your real world.
Bring the renewal conversation you're nervous about. The QBR you want to land perfectly. The executive stakeholder you can't seem to build a relationship with. Ben will help you build the right narrative and the confidence to deliver it.
Ben spent 20 years at Microsoft, including significant time leading Customer Success and Solution Architecture teams working with enterprise accounts. He's been in the QBR seat, navigated difficult renewals and built the kind of customer relationships that turn into multi-year partnerships. Every framework in this program came from that experience.
Your Investment
Full Technical Storytelling Video on Demand Program
Lifetime access to all video content and future updates
2 x 1-hour private 1:1 coaching sessions with Ben
Session notes and personalised follow-up recommendations
Using a company readiness or L&D budget?
We provide a full invoice on purchase. Just submit it through your employer's reimbursement process. Most readiness budgets cover this comfortably.
What Elevated You Customers Are Saying
Why Ben and Elevated You
Ben Pearce founded Elevated You after more than 20 years working in and leading technical teams at some of the world's most successful technology companies. He spent a decade as a customer-facing engineer and another decade leading people. So he understands the Customer Success world from the inside.
This isn't theory. Every framework, exercise and piece of coaching in this program has been tested in real customer engagements, with real teams, under real pressure.
FAQ
How do I book my coaching sessions?
How long does the program take?
Can I really expense this through my company?
Is this relevant for TAMs and Customer Engineers as well as CSMs?
What if I'm already a confident presenter?
What if I'm not sure this is right for me?
How is this different from the team program?
Ready to Become the Customer Success Professional Customers Never Want to Lose?
The technical skills that got you here will only take you so far. The Customer Success professionals who thrive in an AI-driven world are the ones who can do what AI can't. Connect with real people, read a room and tell a story that moves someone to act.
That's what this program teaches. And it starts the moment you enroll.
Enroll Now - £830 + VAT
Need To Ask A Question?
Got a question before you enrol? Drop us a message and Ben will come back to you personally.