Your Customer Success Team Are Technical Experts. But Are They Driving Adoption and Expansion?
Retention and growth don't come from technical knowledge alone. They come from Customer Success teams who can connect what the product does to what the customer needs to achieve. We make that happen.
We change the behaviour of your Customer Success team.
See The Program
Sound Familiar?
"My team are brilliant at solving technical problems, but they struggle to have the business conversations that drive renewal and growth."
"Our customers aren't adopting the product the way they should. My team can't seem to communicate the value in a way that changes behaviour."
"My Technical Account Managers are too reactive. They're firefighting tickets instead of building strategic relationships with their accounts."
"We're losing renewals not because the product failed, but because the customer never truly understood what they were getting from it."
If any of these resonate, you're not alone. And the good news is every single one of these is a learnable skill.
Technical Storytelling for Customer Success Teams
Changing the Behaviour of Your Team
Elevated You's Technical Storytelling program is built specifically for technical Customer Success teams: including Technical Account Managers, Customer Engineers, Implementation Consultants and Solutions Engineers. It's not a generic communication course. It's a practical, immersive program that changes the behaviour of your team.
Your team will learn how to translate technical capability into business value, lead proactive conversations that drive adoption, and position themselves as strategic partners, not just support resources.
Trusted by Customer Success and technical teams at Microsoft, Oracle, BMC and more.
What Your Team Will Be Able to Do After the Program
Translate Technical Value Into Business Outcomes
Your team will know how to connect product features and usage data to the business results the customer actually cares about. Less "here's how it works", more "here's what it's doing for your business."
Lead Proactive, Strategic Client Conversations
No more waiting for support tickets to drive the agenda. Your team will have the frameworks to lead proactive conversations that surface new needs, deepen relationships, and create the conditions for expansion.
Drive Adoption Through Compelling Communication
Low adoption is often a communication problem, not a product problem. Your team will learn how to engage end users and business stakeholders in ways that change behaviour and embed the product in how the customer works.
Handle Difficult Conversations With Confidence
At-risk accounts, unhappy stakeholders, and escalating situations won't derail them. Your team will learn how to navigate difficult conversations with composure, credibility, and a clear path forward.
Choose the Right Level of Engagement
Every team is different. That's why we offer three delivery models: from focused remote webinars, to intensive practical in person programs with ongoing coaching.
What Customer Success Leaders Are Saying
Debbie Coggle
Director of Customer Success, BMC
We delivered a multi week program to a global group of people in customer success.
"Before our program even finished, we could see it changing the way our team showed up for customers.
The change was noticeable. People who once struggled to land their message were suddenly articulating value with clarity and confidence. High-stakes customer presentations that used to feel like a worry became something our team could own.
We're not done. We're now building the roadmap to scale this across the wider team, because when communication improves, customer relationships improve. And that changes everything."
What Program Attendees Are Saying
Why Ben and Elevated You
Ben Pearce founded Elevated You after more than 20 years working in and leading technical teams at some of the world's most successful technology companies. He spent a decade as a customer-facing engineer, working directly with customers to drive adoption, solve problems, and build long-term relationships. Then another decade leading those teams.
He understands the Customer Success world from the inside. The pressure of renewal conversations, the challenge of driving adoption with reluctant stakeholders, the gap between what the product can do and what the customer believes it can do.
This isn't theory. Every framework, exercise and piece of coaching in this program has been tested in real customer engagements, with real technical teams, under real pressure.
Find Out More About Ben
FAQ
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Ready to Give Your Customer Success Team the Edge?
Book a 30-minute discovery call with Ben. He'll listen to where your team is now, where you want them to be, and recommend the right program for your goals. No hard sell, just an honest conversation.
No obligation. We'll have a proposal to you within 48 hours if it's a fit.