How to Get Your Technical Recommendation Approved | Elevated You

consulting customer success engineering influence & persuasion listening & communication; pre-sales presenting & delivery technical storytelling Jun 02, 2026

You've done the analysis. You know what needs to happen. You've explained it clearly - maybe more than once. And yet your stakeholder nods politely, asks a few questions, and does nothing.

It's one of the most frustrating experiences in any technical role. And it's more common than most people admit.

Here's my unpopular opinion: being right is not enough. The gap between a sound technical recommendation and the decision to act on it is a communication gap - and closing it is a skill you can learn.

This is something I come back to constantly in my work coaching pre-sales engineers, consultants,  customer success and engineering teams. The technical knowledge is almost never the problem. The problem is how the recommendation gets framed and delivered.

Here are three approaches that make the difference.

 

1. Lead With Their Outcome, Not Your Solution

Most technical recommendations begin in the wrong place. They start with the solution - the architecture, the approach, the tool - and then try to work backwards to why the stakeholder should care.

The stakeholder isn't thinking about your solution. They're thinking about their problem. Their deadline. Their budget pressure. Their boss's expectations.

So start there. Lead with what they care about, and let the recommendation follow.

Instead of: "We should migrate to a microservices architecture because it reduces coupling and improves scalability."

Try: "You need to be able to release new features faster without taking the whole platform down. Here's how we get there."

Same recommendation. Completely different entry point. The second version starts in their world. It immediately signals that you've understood what they're trying to achieve - and that this isn't just a technical exercise.

This principle sits at the heart of effective technical storytelling - always start with the audience and their objective, not your own.

 

2. Make the Risk of Doing Nothing Real

Technical professionals naturally focus on the upside of their recommendation. What will improve. What will be more efficient, more secure, more scalable. The benefits are real - but they're often abstract.

Here's what behavioural science tells us: people don't move toward good outcomes anywhere near as reliably as they move away from bad ones. Loss aversion is a powerful force. Use it.

Don't just make the case for change. Make the cost of inaction concrete and specific.

Not: "This could cause performance issues further down the line."

But: "At your current growth rate, you'll hit the storage limit in approximately four months. When that happens, new customer onboarding stops working. The support queue will be unmanageable within days."

Concrete beats abstract every time. Specific beats vague every time. A stakeholder who can picture what happens if they don't act is far more likely to move than one who's heard a general warning about future risk.

You're not scaremongering. You're doing your job. Helping them understand the full picture is part of what they're paying you for.

 

3. Translate, Don't Simplify

There's an important distinction here that a lot of technical professionals miss. Simplifying means removing complexity to make something easier to understand. Translating means changing the language while keeping the meaning intact.

Your stakeholder doesn't need a simplified version of your technical recommendation. They need a translated one - one that connects directly to the things they measure, manage, and care about.

A CFO doesn't need to understand the architecture. They need to understand the financial exposure of the current one.

A Sales VP doesn't need to know how the integration works under the hood. They need to know what it means for time-to-close.

A Head of Engineering doesn't need a feature list. They need to understand the impact on their team's capacity and delivery roadmap.

The communication skills for technical professionals who get their recommendations approved are the same ones great consultants have always used: know your audience, speak their language, and connect your solution to their success metrics.

Before your next stakeholder conversation, ask yourself: what are the two or three things this person is measured on? Then make sure your recommendation speaks directly to at least one of them.

 

Put It Together: ORT

Three moves. Easy to remember:

O - Outcome first. Start with what they care about, not what you've built.

R - Risk of inaction. Make the cost of doing nothing specific and tangible.

T - Translate. Use their language, their metrics, their world.

 

That pre-sales engineer I mentioned? He reworked his approach using exactly this. Same recommendation. Same stakeholder. Fourth attempt. He led with the business outcome, made the risk of delay concrete, and dropped the technical vocabulary in favour of language the customer actually used.

They moved.

Being right is necessary. It's just not sufficient. The professionals who consistently get their recommendations acted on aren't just the most knowledgeable people in the room. They're the ones who've learned to communicate value in a way that moves people to action.

If this is something you want your team to get better at, that's exactly what the Technical Storytelling Professional Program is built for.

 

Hope this helps

BenP